Return & Refund Policy

Effective Date: September 12, 2026

Thank you for supporting Studio Leese and The Haunted Pumpkin Patch. Many of our products are produced in limited runs or specifically in response to customer preorders. Please review this policy carefully before placing your order.

Preorders & Final-Sale Merchandise

Unless otherwise stated on the applicable product page, preorder merchandise is considered final sale for voluntary returns or exchanges once the applicable preorder period has closed and the order has entered production.

Because preorder quantities are determined based on customer orders, we generally cannot accept returns, exchanges, or refunds after production has begun for reasons such as change of mind, incorrect size selection, color preference, or other personal preference.

Customers are responsible for reviewing product descriptions, sizing information, color selections, quantities, shipping information, and other order details before completing a purchase.

Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot legally be excluded, restricted, or waived.

Preorder Cancellations & Corrections

If you need to cancel or correct a preorder, please contact us as soon as possible at returns@studioleese.com.

When possible, cancellation or correction requests received before the applicable preorder period closes may be approved.

Once the preorder period has closed or production has begun, orders generally cannot be voluntarily canceled, modified, returned, or exchanged except as otherwise stated in this policy or required by applicable law.

Damaged, Defective, or Incorrect Items

We want you to receive what you ordered in proper condition.

If merchandise arrives damaged, defective, or materially different from what you ordered, please contact returns@studioleese.com promptly after delivery.

Please include your order number, a description of the issue, and photographs showing the merchandise and, where relevant, the packaging.

After reviewing the claim, Studio Leese may provide an appropriate remedy such as replacement, repair, exchange, price adjustment, or refund, depending on the circumstances, applicable law, and product availability.

Customers will not be responsible for return shipping costs when Studio Leese determines that merchandise was damaged, defective, or incorrectly fulfilled.

Please do not send merchandise back without first contacting us for return instructions.

Shipping Timeframes & Preorder Delays

Estimated production and shipping timeframes are stated on the applicable product page.

For preorder merchandise, the stated production timeframe may begin after the preorder period closes rather than on the date an individual order is placed. Please review the applicable product description before purchasing.

We make reasonable efforts to ship orders within the timeframe represented at the time of purchase.

If we learn that we cannot ship an order within the represented timeframe, Studio Leese will provide any notice, revised shipping information, opportunity to consent to a delay, cancellation option, or refund required by applicable law.

Where required, customers may choose not to accept a revised shipping date and may cancel the affected unshipped merchandise for a refund.

Lost, Missing, or Undelivered Shipments

If your order appears to have been lost in transit or has not arrived within the expected timeframe, please contact returns@studioleese.com so that we can review the shipment and, when appropriate, work with the carrier.

If tracking indicates that a shipment was delivered but you cannot locate it, please contact the carrier and Studio Leese promptly so the delivery can be investigated.

A carrier delivery scan does not automatically determine the outcome of every claim. Claims will be reviewed based on the available tracking information and the circumstances of the shipment.

If a shipment is confirmed lost or otherwise requires a remedy under applicable law, Studio Leese will provide the appropriate replacement, refund, or other remedy.

Refunds

When a refund is approved, it will ordinarily be issued to the original payment method.

Studio Leese will initiate approved refunds within the timeframe required by applicable law. After a refund is issued, the amount of time required for the funds to appear in your account may depend on your bank, credit-card issuer, payment provider, or other financial institution.

Original shipping charges are generally non-refundable on successfully delivered orders unless the refund results from an error by Studio Leese or applicable law requires the shipping charge to be refunded.

Exchanges

Preorder and final-sale merchandise is generally not eligible for voluntary size, color, or style exchanges after production has begun.

If Studio Leese shipped an incorrect product, merchandise is defective, or an exchange is otherwise approved, we will provide instructions for completing the exchange.

European Union Customers — Right of Withdrawal

If merchandise is sold and shipped to a consumer in the European Union and the transaction is subject to the European Union's distance-selling consumer-protection rules, the consumer generally has the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.

This statutory right may apply even when an item was sold as a preorder. The fact that merchandise is produced after orders are placed does not by itself make the merchandise exempt from the statutory right of withdrawal.

Certain goods may be exempt from the right of withdrawal where permitted by applicable law, including goods made to the consumer's specifications or goods that are clearly personalized.

To exercise an applicable right of withdrawal, contact returns@studioleese.com before the withdrawal period expires and clearly state that you wish to withdraw from the purchase.

Unless Studio Leese agrees otherwise or applicable law requires Studio Leese to bear the cost, the customer is responsible for the direct cost of returning merchandise when exercising a statutory change-of-mind right of withdrawal.

Returned merchandise should be handled only as necessary to determine its nature, characteristics, and functioning. Where permitted by law, the customer may be responsible for diminished value caused by handling beyond what would reasonably be permitted when examining merchandise in a physical store.

Where the statutory right of withdrawal applies, Studio Leese will reimburse amounts required by law, including the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from a more expensive delivery method selected by the customer, such as express shipping, need not be reimbursed where permitted by law.

Required reimbursement will be made within the period prescribed by applicable law. Where permitted, Studio Leese may withhold reimbursement until the returned goods have been received or the customer provides evidence that the goods were sent back, whichever occurs first.

These withdrawal rights are separate from a consumer's legal rights relating to defective, damaged, or nonconforming merchandise.

International Customers & Mandatory Consumer Rights

Consumer-protection laws vary by country and jurisdiction.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive a mandatory consumer right.

Where applicable law provides a customer with a mandatory right of cancellation, withdrawal, return, refund, repair, replacement, price reduction, legal guarantee, or other remedy, those statutory rights will apply notwithstanding any conflicting provision of this policy.

Return Authorization

Please do not mail merchandise to Studio Leese without first contacting us.

For an approved or legally required return, we will provide the applicable return instructions and return mailing address.

Merchandise sent without sufficient identifying information or outside an authorized or legally protected return may be delayed or, where legally permitted, refused.

Contact

Questions concerning returns, refunds, cancellations, shipping issues, damaged merchandise, defective merchandise, or incorrect orders should be directed to:

Studio Leese
Email: returns@studioleese.com

We appreciate your support of independent artists, makers, and small-batch production.